Privacy Policy

ACE-UG (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://aceug.in/.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an enquiry, or contact us regarding our courses and educational services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.

Information We Collect

We may collect the following categories of information, depending on how you interact with our website.

Personal Information

When you submit an enquiry, request course information, or contact us, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Course or entrance examination of interest
  • Preferred learning mode
  • Information included in your message or enquiry

Please do not submit sensitive personal information unless it is specifically required and there is an appropriate reason and lawful basis for collecting it.

Technical Information

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, and approximate usage information, depending on the website’s configuration and the tools being used.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, remember preferences, or measure marketing performance, where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

How We Use Your Information

We may use the information we collect to:

  • Respond to enquiries and requests for information.
  • Provide details about courses, fees, batches, and enrolment procedures.
  • Communicate with you about your selected course or enquiry.
  • Improve our website, services, and user experience.
  • Maintain website security and prevent misuse.
  • Monitor website performance where analytics tools are used.
  • Send course updates or promotional communications where permitted by applicable law and your preferences.
  • Comply with applicable legal obligations and resolve disputes.

We will use personal information only for purposes that are lawful and appropriate to the context in which the information was collected.

We process personal information in accordance with applicable privacy and data protection laws.

Depending on the circumstances, processing may be based on your consent, your request for information or services, compliance with legal obligations, or another lawful basis permitted by applicable law.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal requirements. Withdrawal does not affect processing lawfully carried out before the withdrawal.

Sharing of Information

ACE-UG does not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our website or provide our services. These may include website hosting providers, website maintenance providers, communication services, analytics providers, and form-processing services, if used.

We may also disclose information where required by law, pursuant to a lawful request from an authorised authority, or when necessary to protect our legal rights and website security.

Where appropriate, we take reasonable steps to ensure that service providers handle personal information securely and only for authorised purposes.

Third-Party Websites and Services

Our website may contain links to third-party websites, educational institutions, examination authorities, payment services, or other external platforms.

These third parties operate under their own privacy policies and terms. ACE-UG is not responsible for the privacy practices or content of external websites.

We encourage you to review the applicable policies before providing personal information to any third-party website.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, respond to enquiries, maintain relevant records, comply with legal obligations, and resolve disputes.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal and operational requirements.

Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Raise a privacy-related concern or complaint.
  • Exercise any other rights available under applicable data protection law.

To submit a privacy request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding.

Children’s Privacy

Our website and educational services may be relevant to students who are under 18 years of age.

Where required by applicable law, we will obtain verifiable parental or guardian consent before processing children’s personal data and comply with applicable requirements relating to children’s privacy.

Parents or guardians who have questions about a child’s personal information may contact us using the details provided below.

Marketing Communications

We may send course-related updates or promotional communications where permitted by applicable law and, where required, with your consent.

You can request that we stop sending promotional communications by following any unsubscribe instructions provided or by contacting us directly.

Even if you opt out of promotional communications, we may still send essential messages relating to an existing enquiry or service where appropriate and legally permitted.

Cookies and Analytics

We may use analytics or similar technologies to understand how visitors interact with our website and to improve its performance.

The specific cookies and third-party tools used may change as our website evolves. Where required by law, we will provide appropriate notice and obtain consent before using non-essential cookies or tracking technologies.

You can review your browser settings to control or delete cookies. Blocking cookies may affect certain website functions.

International Data Transfers

Some of our website or technology service providers may process information on servers located outside your state or country.

Where personal information is transferred across borders, we will take steps required by applicable law to ensure that the transfer and subsequent processing are lawful.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, data handling practices, or legal obligations.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how your personal information is handled, you can contact us using the details below.

Website: https://aceug.in/
Email: aceug365@gmail.com
Phone / WhatsApp: +91 8588854548

Address:
ACE-UG
28/5A, Double Storey, Ashok Nagar,
Tilak Nagar Jail Road, Near Tilak Nagar Metro Station, Gate No. 3,
New Delhi – 110018, India.

We will review privacy-related requests and respond in accordance with applicable legal requirements.